Return and refund policy

Return & Refund Policy – Waopbnicy

At Waopbnicy, your satisfaction and peace of mind are our top priorities. We strive to offer a clear, efficient, and fair process for returns and refunds so you can shop confidently.

Eligibility for Returns

We provide a 30-day return window from the date you receive your order.

To be eligible for a return, items must:

  • Remain in the condition you received them
  • Be unused and unmodified
  • Include original tags, if applicable
  • Be returned in the original packaging
  • Be accompanied by proof of purchase or a receipt

How to Initiate a Return

To start a return, contact our support team at:

Email: support@waopbnicy.com

Once your return is approved, we will send detailed instructions including the return address.

Note: Unauthorized returns will not be accepted.

Return Shipping Fees

Product Issues:
If the item is defective, damaged, or incorrect, Waopbnicy will cover the return shipping costs.

Personal Preference Returns:
If you change your mind or return for personal reasons:

  • Customers are responsible for return shipping
  • Original shipping charges are non-refundable

Damaged or Incorrect Items

Please inspect your order immediately upon arrival.
If you receive a damaged, defective, or incorrect product, contact us promptly so we can resolve the issue.

Non-Returnable Items

Certain products cannot be returned, including:

  • Custom or personalized items
  • Personal care or hygiene products
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

European Union 14-Day Cooling-Off Period

For shipments to the EU, you may cancel or return items within 14 days of delivery, without providing a reason.

To qualify:

  • Products must be unused and in original packaging
  • Proof of purchase is required
  • Return shipping costs may apply unless due to a product issue

Refunds

After we receive and inspect your returned item:

  • You will be notified of the refund status
  • Approved refunds are issued to the original payment method
  • Refund processing may take up to 10 business days, with an additional 3–5 business days for your bank or card issuer to post the amount

If more than 15 business days have passed since the refund was approved, please contact support@waopbnicy.com.

Our Commitment to Resolution

If any concerns or disputes arise, please reach out first:
support@waopbnicy.com

We aim to acknowledge all inquiries within 48 hours and resolve matters fairly within 7–14 business days.

Business Information

Brand Name: Waopbnicy
Legal Entity: HONGKONG XU GEN HUI INTERNATIONAL LIMITED     

Return & Business Address:
Room B10, Unit 2703, New Trend Industrial Centre, 704 Prince Edward Road East, San Po Kong, Kowloon

Customer Support Email: support@waopbnicy.com
Customer Support Phone: +1(424) 373-7657